Large, multiyear, multinational projects are not possible without the guidance, support, and contributions of many individuals and organizations. We are extremely grateful for the hard work so many people have put into this endeavor, and we would like to recognize the important role each person played.

Research Partners

Located in leading universities and research institutes around the world, our research partners contributed to overall research design, data collection, and analysis, as well as led various components of the project as investigators of in-depth studies and heads of country-based studies. Their contributions are reflected throughout this report as well as in numerous other reports, articles, and outputs.

Name Institution Role on the Global Impact Study
Erwin Alampay University of the Philippines Principal Investigator, Interpersonal Communication Study
Michael Best Georgia Institute of Technology, Sam Nunn School of International Affairs Member, Research Working GroupPrincipal Investigator, Collaborative Knowledge Sharing Study
Mike Crandall University of Washington, Information School Member, Research Working Group & Survey Working Group
Tyler Blake Davis University of Washington, Evans School of Public Affairs Co-Principal Investigator, Cost-Benefit Study & Analysis
Jonathan Donner Microsoft Research India Co-Principal Investigator, Mobile Internet Study
Godfred Frempong Science & Technology Policy Research Institute (STEPRI) Research Implementation, Ghana
Rodrigo Garrido Centro de Investigaciones de la Inclusion Digital y la Sociedad del Conocimiento (CIISOC), Universidad de la Frontera Research Implementation, Chile
Andy Gordon University of Washington, Evans School of Public Affairs Member, Research Working GroupCo-Principal Investigator, Infomediaries Study
Beth Kolko University of Washington, Human-Centered Design & Engineering Member, Research Working Group & Survey Working GroupPrincipal Investigator, Non-Instrumental Uses Study
Mayette Macapagal Ideacorp Philippines Research Implementation, Philippines
Carlos Manjarrez Institute of Museum & Library Sciences (IMLS) Member, Research Working Group & Survey Working Group
Birutė Mankevičiūtė Society for Information & Development (S4ID) Research Implementation, Lithuania
Balaji Parthasrathy International Institute of Information Technology, Bangalore Member, Research Working GroupCo-Principal Investigator, Infomediaries Study
Ananya Raihan D.Net Research Implementation, Bangladesh
Ricardo Ramirez University of Guelph, School of Environmental Design & Rural Development Member, Research Working GroupCo-Principal Investigator, Infomediaries Study
Jaco Renken A&J ICT Research Co-Principal Investigator, Sustainable Livelihoods Study
Marta Voelcker Fundação Pensamento Digital Research Implementation, Brazil
Marion Walton University of Cape Town, Centre for Film and Media Studies Co-Principal Investigator, Mobile Internet Study

The research partners collected data from thousands of individuals across eight countries. Without their active participation, this study would not have been possible.

Research Advisors & Contributors

Enzo Abbagliati, Elvis Fraser, Anita Gurumurthy, Claudia Lux, Francisco Proenza, Ashis Sanyal, and Kentaro Toyama served as international advisors on the project, particularly during the inception phase. Richard Heeks produced an extremely valuable compendium of ICTD and impact frameworks that aided this study’s research design and provides a resource for other impact assessment efforts.

Amy Mahan, a distinguished colleague and dear friend who was active in the field of ICT for development until her passing on 5 March 2009, served as an original member of the Research Working Group. Teresa Peters contributed ideas and advice during the early stages of the project design. Sharon Markless and David Streatfield provided consult and guidance on impact measurement and impact indicators and metrics. Simon Batchelor provided the research team and sponsors with a mid-term evaluation of the study’s activities and management.

Richard Zerbe of the University of Washington Evans School of Public Affairs offered insight and expertise for the cost-benefit analysis component of the study. Hil Lyons of the University of Washington provided direction and advice on data analysis and statistical consultation. Sam Becker of the University of Washington Information School contributed helpful feedback on this report. Allison Dobbie, Hernan Galperin, Anita Gurumurthy, Richard Heeks, Jonathan Peizer, and David Streatfield served as external peer reviewers, providing valuable and comprehensive feedback on this volume.


Five University of Washington students contributed to the study as student employees: Michelle Fellows conducted extensive literature reviews, created website content, and completed other research tasks; Stephanie Earls provided general project and communications support; Alex Tulinsky developed and managed the inventory database and web library; Yuan Chiam performed statistical analysis; and Ajay Alfred designed infographics based on the study and findings.

Several students participated in 2011-2012 TASCHA research seminars, understaking data analysis and other tasks. They are: Jennifer Bancroft, Elisa Coghlan, Andrea Cote, Michelle Dillon, Benjamin Farabelli, Zarya Faraj, Daniel Herrera Cortez, Leah Johnson, Michael Katell, Elly Krumwiede, Judy Li, Kathy Mar, Charles McAndrew, Rinna Rem, PJ Rogalski, Katie Stahley, Arwen Ungar, and Serena Zi Wang. Other student volunteers include: Wenlin Liu, Joe Michiels, Joyce Wiehagen, and Mintwab Zemeadim.

Other Contributors

Myles Clarke of Telegraph Editorial provided editing services. Kaji Dyson of New Wave Travel coordinated and managed travel logistics. John Emerson of Backspace Design supplied infographic design services. Sarah Fisk of Community at Work facilitated a large project workshop. Jay Freistadt of the University of Washington and Glyph Language Services provided translation services. Willem Scholten developed technology for the project. The Survey Research Division of the Social Development Research Group at the University of Washington managed and hosted survey data. Clare Wolfowitz provided editing services and writing assistance.

Technology & Social Change Group (TASCHA) Staff

The entire TASCHA staff was involved at various stages of the project.

Melody Clark served as the study’s research coordinator and communications manager, managing numerous project components and leading overall communication and other outreach activities. Maria Garrido provided advice and assistance in many areas, including survey instrument review and translation services. Karen Hirst assisted the project as the administrative coordinator, providing administrative and logistics support throughout the project. Elly Krumwiede assisted the study with writing support. Christine Prefontaine developed the project’s communication strategy and oversaw its implementation for the first three years, before transitioning to providing the project with knowledge-sharing and communications advisory services. Rebecca Sears contributed to early research design activities and provided ongoing research management. Joe Sullivan provided design and layout services.

At the beginning of the project, Rucha Ambikar, Ricardo Gomez, and Elizabeth Gould participated in early project activities, and Glenn Hampson provided communications support.


This project would not have been possible without the personal commitments in time and energy of a number of individuals in the sponsoring organizations. In particular, we would like to thank Frank Tulus, Laurent Elder, Florencio Ceballos, and Raymond Hyma of the International Development Research Centre, and Janet Sawaya, Sandra Fried, and Jeremy Paley of the Bill & Melinda Gates Foundation. Their assistance and counsel benefited the project in a multitude of untold ways. We also would like to recognize Michael Clarke of IDRC and Deborah Jacobs of the Gates Foundation, the two leaders behind this project.


Connecting people for development: Why public access ICTs matter Copyright © 2013 by Technology & Social Change Group, University of Washington Information School. All Rights Reserved.


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